"I came to Highest Point after having several friends use them for years with their own properties, each of whom have had a great experience.
I desperately required assistance in working with an existing tenant who had paid rent late 15 days in the previous month, demanded compensation for unreported repair issues they took on themselves and deprived me of the opportunity to fix myself, demanding payment for higher than average utility bills from the previous winter and had become increasingly belligerent in their communications. I certainly don't enjoy phone calls with a tenant where profanity is used as a substitute for punctuation. I appreciate their frustration that I caused, but I was done being the landlord they viewed as completely incompetent when I'd paid thousands of dollars in repair to maintain the property. It was time to employ a professional so they would have the full time attention they required to satisfy their needs.
Having a trusted partner who works with integrity is priceless. I received excellent documentation on the state of the property. The tenant was growing and smoking marijuana (non smoking in the lease), and had a 3rd dog they had not paid deposit on (2 dogs on original lease). The state of the carpets was awful, as the dogs had vomited and urinated in both bedrooms.
Highest Point took over handling the communication with my tenant, educated me of tenants rights and held me completely accountable for promptly fixing issues, protecting my rights from future abuse by the tenant, helping to navigate legal issues for correctly posting for non-payment of rent and eviction, all in a timely and cost effective manner.
The office staff and manager I worked with were both polite and responsive to me, and at the times I had to interact with the tenant together with them during closing. The office staff was extremely patient during my numerous calls to maintain status on an almost daily basis during one of the most stressful times in my career as landlord. I am happy to say that the experience and referral of my friends who have used their services in the past is not unmerited in the least.
My one suggestion that would take this review and company to five stars is to provide the landlord with an online portal for interacting with the company. The portal should keep log of requests/communication with the landlord, storage for documents like invoices, receipts for vendors. A balance sheet of the property explaining rent collected, fees paid, and expenses incurred. This kind of information is invaluable for later lookup and retrieval at tax time and provides that extra icing on the cake.
Overall, very satisfied, and I will continue to refer friends.
Thanks Highest Point!"